Pitso Mosimane Youth Football Coaching Manual
This Cancellations, Returns & Refunds Policy applies to purchases of the Pitso Mosimane Youth Football Coaching Manual (“the Manual”) from Pitso Mosimane Youth Football (“PMYF”), including purchases made through the PMYF online store.
This policy is intended to operate in accordance with the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). Nothing in this policy is intended to limit or exclude any rights afforded to consumers under applicable South African law.
1. CANCELLATIONS BEFORE DISPATCH
Customers may request the cancellation of a standard Manual order before the order has been dispatched.
Where the Manual has not yet been dispatched and can reasonably be resold, PMYF will accept the cancellation and process a refund, subject to any reasonable cancellation fee that may be permitted in terms of the CPA.
Once an order has been dispatched (usually the following business day after the order is placed), it can no longer be cancelled and will be subject to the returns provisions set out below.
Cancellation requests should include the customer’s full name and order number to allow PMYF to locate and process the order.
2. DAMAGED OR DEFECTIVE MANUALS
PMYF takes reasonable steps to ensure that all Manuals are supplied in good condition.
In accordance with the CPA, customers may be entitled to a remedy where a Manual is defective, damaged, or does not meet the quality standards required by law.
This may include, but is not limited to:
- Missing or incorrectly printed pages;
- Material printing defects;
- Binding defects;
- Significant physical damage to the Manual; or
- Other manufacturing defects affecting the reasonable use or quality of the Manual.
Customers who receive a damaged or defective Manual should contact PMYF and provide:
- Their name and order number;
- A description of the issue; and
- Clear photographs showing the damage or defect, where reasonably possible.
PMYF will assess the matter and provide the appropriate remedy in accordance with the CPA, which may include a replacement or refund where applicable.
3. INCORRECT MANUAL OR ORDER RECEIVED
If PMYF supplies a Manual that is different from the product ordered, the customer should notify PMYF as soon as reasonably possible.
PMYF will arrange for the incorrect Manual to be returned, where necessary, and will correct the order at no additional cost to the customer.
Customers may be required to provide their order details and photographs of the product received to assist PMYF in resolving the matter.
4. CHANGE-OF-MIND RETURNS
PMYF does not accept returns or provide refunds solely because a customer has changed their mind after receiving the Manual, where:
- The correct Manual was supplied;
- The Manual was delivered in good condition;
- The Manual corresponds with the product ordered and advertised; and
- No other statutory right of return applies.
Although ECTA provides a cooling-off period for certain online transactions, books are excluded from this cooling-off right under section 42(2)(h) of ECTA.
This provision does not affect any rights a customer may have where a Manual is defective, damaged, incorrectly supplied or otherwise does not comply with applicable consumer protection legislation.
5. CUSTOMISED, PERSONALISED, BRANDED & SPECIAL ORDERS
Customised, personalised, branded, specially produced or other made-to-order Manuals may be subject to separate cancellation and return conditions.
Customers will be informed of any applicable terms before confirming such an order.
Where production or customisation has already commenced, cancellation may not be possible or a reasonable cancellation fee may apply, subject to applicable law.
6. BULK ORDERS
Bulk orders may be subject to separate ordering, cancellation and return terms communicated to the customer as part of the quotation, pro-forma invoice or order confirmation.
Where a bulk order consists solely of standard, non-customised Manuals, any cancellation or return will be assessed in accordance with the nature and status of the order and applicable consumer protection legislation.
Where Manuals have been specifically customised, branded or produced for a bulk customer, the terms applicable to special orders will apply.
7. REFUNDS
Where a refund is approved, PMYF will process the refund using the appropriate available payment method.
Customers may be required to provide information reasonably necessary to verify the original transaction and process the refund.
Any refund will be subject to applicable law and any lawful deductions or reasonable cancellation charges that may apply.
8. SHIPPING AND RETURN COSTS
Where a return results from a defective or damaged Manual, or because PMYF supplied the incorrect product, PMYF will facilitate the return in accordance with its obligations under applicable law.
Customers should not return a Manual without first contacting PMYF and receiving return instructions.
9. HOW TO REQUEST A CANCELLATION, RETURN OR REFUND
To request a cancellation, report a damaged or defective Manual, or raise an issue regarding an order, please contact:
Pitso Mosimane Youth Football (PMYF)
Email: manual@pmyf.co.za
Please include your full name, order number and a brief description of your request. Where the request relates to damage, a defect or an incorrect product, please also include photographs where reasonably possible.
10. STATUTORY RIGHTS
Nothing contained in this policy is intended to waive, restrict or exclude any right or remedy available to a consumer under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African legislation.
Where there is any conflict between this policy and a consumer’s mandatory statutory rights, the applicable legislation will prevail.
Last updated: September 2026